Privacy Policy

Last Updated: May 18, 2026

At sandclloouds.com (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

We may collect the following types of personal information:

Information You Provide to Us:

  • Contact Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Credit/debit card details, PayPal account information (payment processing is handled by our secure payment partners; we do not store full payment details)
  • Order Information: Products purchased, order history, preferences
  • Communication: Any information you provide when contacting customer support, leaving reviews, or subscribing to our newsletter

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, referral URLs
  • Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies through your browser settings, but some website features may not function properly.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing and Fulfillment: To process and ship your orders, send order confirmations, and provide customer support
  • Communication: To respond to your inquiries, send important updates about your order, and, with your consent, send marketing communications
  • Improvement of Services: To analyze website usage, improve our products and services, and personalize your shopping experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal requests
  • Security: To detect, prevent, and address fraud, security, or technical issues

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and analyzing data (e.g., payment processors, shipping carriers, email service providers). These parties are contractually obligated to protect your information.
  • Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of assets

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to recognize you when you return to our website, remember your shopping cart and preferences, understand how you interact with our website, and serve relevant advertisements. You can manage your cookie preferences through your browser settings.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure (Right to be Forgotten): Request deletion of your personal information, subject to certain legal exceptions
  • Right to Restrict Processing: Request restriction of how we use your information
  • Right to Data Portability: Request transfer of your information to another organization
  • Right to Object: Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@sandclloouds.com or +1 502-553-3635. We will respond to your request within 30 days.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Security

We implement commercially reasonable security measures to protect your personal information, including SSL encryption for data transmitted on our website. However, no method of transmission over the Internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@sandclloouds.com

Phone: +1 502-553-3635

Address: 400 Locust st,clarksville,TN 37042, United States

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)